Warranty Claims

Warranty claims

Submit a warranty claim

Tell us what has gone wrong with your outdoor furniture and attach photos of the issue. Our team reviews every claim and will contact you if more information is required. Before submitting, please check our Warranty & Care page. Need help right away? Call Sydney (02) 9332 9112 or Melbourne (03) 9070 8962.

Claim type

What type of claim is this? *

Your details

First name *

Last name *

Company name (optional, for business purchases)

Email *

Phone *

Delivery address *

Suburb / city *

State *

Postcode *

Country *

Purchase & product details

Order or invoice number *

Date of purchase *

Product name / SKU *

Brand (optional)

Colour / finish (optional)

How many items are affected? (optional)

Claim details

Describe the issue * Include what happened, when you first noticed it, and where the furniture is kept (covered or exposed).

Is the item currently usable? *

Yes No Partially

How is the furniture used? *

At home Commercial / business

Photos & supporting files

Choose files or drag them here

Up to 4 files · JPG, PNG, WEBP or PDF · max 5MB each.
A photo of the whole piece plus a close-up of the issue helps us assess your claim faster.

Declaration

I confirm the information provided is accurate and understand that fair wear and tear, faded or mouldy cushions, glass breakage, weather events, misuse, pets or vandalism, not following the care instructions, and damage after delivery are not covered under warranty, as set out on the Warranty & Care page. *

✓

Claim received

Thank you. Your warranty claim has been received by Outdoor Furniture Ideas. Our team will review the details and contact you if more information is required.

Warranty Claims

Submit a warranty claim

Claim received

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